Privacy Policy

1. Who We Are & What This Policy Covers

Eco Epoxy Flooring Los Angeles (“we,” “us,” or “our”) is an epoxy flooring and concrete coating contractor based at 462 San Pedro St, Los Angeles, CA 90013. This Privacy Policy explains what information we collect when you visit ecoepoxyflooringla.com (the “Website”), request an estimate, call, text or email us, or hire us for a flooring project, and how we use and protect that information.

We are a local service business, not a data company. We collect only what we need to answer your questions, prepare estimates, schedule and complete your project, and run our business.

2. Information We Collect

Information you give us

When you use the Cost Estimate, Book a Service or Contact forms, call, text or email us, we may collect:

• Your name, phone number and email address
• Your city or project address
• The service you are interested in and your property type (residential, commercial or industrial)
• Floor size, current floor condition, colors or finishes you like and your preferred date
• Your preferred way to be contacted (phone, text or email)
• Any messages, photos or documents you choose to send us about your floor

Information collected when you hire us

If you become a customer, we also keep project records such as your written quote, contract, invoices, payment records, project photos, product and color selections, and warranty information. Payment card details are handled by our payment processor or bank and are not stored on this Website.

Information collected automatically

Like most websites, our hosting provider automatically receives basic technical information when you visit, such as your IP address, browser type, device type, pages viewed and the date and time of your visit. This is used to deliver the Website, keep it secure and fix problems.

3. How We Use Your Information

We use your information to:

• Respond to your questions, estimate requests and booking requests
• Schedule free on-site estimates, consultations and installations
• Prepare quotes, contracts, invoices and warranty records
• Send appointment reminders and project updates by phone, text or email
• Follow up after your project and ask for feedback or a review
• Improve our Website, services and customer experience
• Protect our business, customers and Website from fraud, spam and misuse
• Comply with legal, tax, licensing and insurance requirements

We do not use your information for purposes unrelated to your flooring project or our business without telling you first.

4. Phone Calls, Text Messages & Email

If you give us your phone number and choose to be contacted by phone or text, you agree that we may call or text you about your estimate, appointment, project or account. These messages are sent by our team and are related to your request. Message and data rates may apply. You can reply STOP to any text to stop receiving texts, or tell us at any time how you prefer to be contacted.

We do not sell or rent your phone number or email address, and we do not send marketing texts unless you have agreed to receive them.

5. How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only when needed to run our business, including with:

• Service providers who help us operate, such as website hosting, form processing, email, phone and scheduling tools, accounting and payment processing. They may use your information only to provide services to us.
• Crew members and trusted subcontractors who need your address and project details to perform the work you requested.
• Material suppliers and manufacturers when needed to order products or register a product warranty.
• Professional advisors such as accountants, insurers and attorneys.
• Government authorities when required by law, such as to respond to a valid legal request, or to protect the rights, property or safety of our customers, employees or business.
• A buyer or successor if our business is sold, merged or reorganized, in which case this Policy will continue to protect your information.

6. Third-Party Services on Our Website

Our Website uses a few services provided by other companies:

• Google Maps is embedded on our Home and Contact pages to show our location and service area. When the map loads, Google may receive your IP address and use cookies according to Google’s own privacy policy.
• Google Fonts are used to display the text on our pages. Loading these fonts sends your IP address to Google.
• Links to social media such as Facebook, Instagram, Yelp and Houzz. If you visit those sites, their own privacy policies apply.

We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies.

7. Cookies & Tracking

Our Website does not use its own advertising cookies or sell browsing data. The pages work without you creating an account or logging in. Third-party services such as Google Maps may set their own cookies when their content loads. You can block or delete cookies through your browser settings; the Website will still work, although embedded maps may not display.

Some browsers offer a “Do Not Track” setting. Because there is no common standard for how websites should respond, our Website does not respond to these signals differently. If we add analytics or advertising tools in the future, we will update this Policy first.

8. How Long We Keep Information

We keep estimate requests and messages for as long as needed to respond and follow up, typically up to two years if you do not become a customer. For customers, we keep project, contract, invoice and warranty records for as long as your warranty is active and as required for tax, licensing, insurance and legal purposes. When information is no longer needed, we delete it or store it securely until it can be deleted.

9. How We Protect Your Information

We use reasonable administrative, technical and physical safeguards to protect your information, such as limiting access to staff who need it, using password-protected systems and working with reputable service providers. The Website should be served over a secure (HTTPS) connection. No website or storage system is completely secure, so please avoid sending highly sensitive information, such as full payment card numbers or Social Security numbers, through our forms or email.

10. Your California Privacy Rights

If you are a California resident, you may have rights under California privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), to the extent those laws apply to our business. These may include the right to:

• Know what personal information we have collected about you and how we use and share it
• Request a copy of your personal information
• Request that we correct inaccurate personal information
• Request that we delete your personal information, subject to legal exceptions (for example, records we must keep for taxes, contracts or warranties)
• Opt out of the sale or sharing of personal information (we do not sell or share it)
• Not be discriminated against for exercising your privacy rights

To make a request, contact us by phone or email using the details below. We will verify your identity before completing a request, and you may use an authorized agent to make a request on your behalf. Under California’s “Shine the Light” law, you may also ask whether we disclosed personal information to third parties for their direct marketing; we do not.

11. Your Choices

Whether or not California law applies to you, you can always:

• Ask us what information we have about you
• Ask us to update or correct your contact details
• Ask us to stop contacting you by phone, text or email
• Ask us to delete your estimate request if you did not become a customer

We will respond to reasonable requests within a reasonable time, and within any time required by law.

12. Children’s Privacy

Our Website and services are intended for adults who own, manage or rent property. We do not knowingly collect personal information from children under 16. If you believe a child has sent us information, please contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy when our services, tools or legal requirements change. The updated version will be posted on this page with a new “Last updated” date. If we make significant changes, we will place a notice on our Website.

14. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us: